Delivery & Returns Information
Delivery & Dispatch
All orders are sent in plain unbranded packaging
Free standard UK delivery is 3 to 5 days by one of our selected courier services or Royal Mail.
For orders and delivery outside the UK please contact us for details: firstname.lastname@example.org
Under the EU's Distance Selling Regulations, customers located in the European Union are entitled to a 14 day cooling off period and the right to cancel the contract of purchase. Notification of the cancellation must be received in writing within 14 working days; starting from the day after the goods are received. These regulations dictate that we will refund the cost of the products ordered and the original despatch charge. Reversyl Ltd is not liable to cover the costs of returning the goods. If for any reason we have arranged to collect the goods from you, we reserve the right to recover the costs of collection from you.
Where goods are simply unwanted and notification is received after the 14 day cooling off period, we will be delighted to offer an exchange or a gift card to the value of the goods within 28 days of you receiving the goods. Reversyl Ltd is not responsible for covering costs of returning the goods. In this instance, please notify us of your intent to return the goods in writing by email to email@example.com. Items must be unused and in a perfect resalable condition, accompanied by a valid order reference. Once the 28 day period has passed we have the right to refuse exchanges of any unwanted items.
Should you experience any issues with your order, please contact us; firstname.lastname@example.org
Faulty & Damaged Goods
If for any reason the goods you receive are faulty or damaged in any way we will be happy to exchange the items or offer a full refund. Please contact us; email@example.com with details. Damaged products will be replaced with the same item as soon as possible. Should a replacement not be required please notify us and we will refund the cost of the damaged products. Please note that it may be necessary to provide photographic evidence of the damaged goods or in more severe cases, we may choose to collect the damaged products from you for investigation.
Where goods are believed to be faulty, please notify us of your intent to return the goods in writing by email. All goods believed to be faulty will be required for Quality Review. Once this item(s) have been received, a Quality Review Investigation will take place which can take 5-7 working days to complete.
All returns should be wrapped securely in the same packaging in which the items were originally received. The cost of returning the goods is your responsibility. Please ensure the order reference is clearly displayed on the exterior of the parcel and send to the following address. Reversyl Ltd, 15 Queen Square, Leeds, LS2 8AJ
If the original packaging has been disposed of or is no longer suitable, goods must be wrapped in appropriate packaging to ensure that the goods arrive with us in their original condition. We reserve the right to refuse a refund/ exchange for damages caused by insufficient packaging.
We recommend that returns are made via recorded delivery and that a proof of postage is obtained, in the unlikely event that we do not receive the parcel.
If we gave you a sample or free gift with your order where all or part of the order is being returned for a refund (please refer to Distance Selling Regulations), the free gift or sample must also be returned in order for the credit to be performed.